Definition
Difficulty finding specific information or type of an item or format of an item or features.
List of related Help-seeking situations
D1/E1. Difficulty detecting or locating search results
D2. Difficulty locating a specific word, phrase, or related term
D3. Difficulty locating metadata
A3/D4. Difficulty locating or accessing information related to visual items
A4/D5. Difficulty locating or accessing multimedia controls
A5/D6. Difficulty locating or accessing search features
C2/D7. Difficulty locating or understanding help information