Nambisan, P. (2017). Social media experience: Impact on employee mental well-being. Proceedings of the 77th Annual Meeting of the Academy of Management (AoM), August 4-8, 2017, Atlanta, Georgia, United States. (Peer-reviewed – Proceedings – Full paper)

Nambisan, P., Gustafson, D. H., Hawkins, R. and Pingree, S. (2016) Social support and responsiveness in online patient communities: Impact on service quality perceptions. Health Expectations, 19: 87–97. doi: 10.1111/hex.12332.

Nambisan, P. (2011). Health information seeking and social support in online health communities: Impact on patients’ perceived empathy. Journal of the American Medical Informatics Association (JAMIA), 18(3): 298-304.

Nambisan, P. (2011). Evaluating patient experience in online health communities: Implications for healthcare organizations. Health Care Management Review, 36(2):124-33.

Nambisan, P., Gustafson, D., Pingree, S., Hawkins, R. (2010). Patients’ sociability and usability experience in online health communities: Impact on attitudes towards the healthcare organization and its services. International Journal of Web-based Communities (Special Issue on Web-based Communities and Healthcare), Vol. 6, No. 4, pp. 395-409.

Huang, K.-Y., Chengalur-Smith, I., Uzuner, Ö., Nambisan, P., and Choi, N. (2012). Supporters in Deed: Studying online support provision from the perspective of social capital. Thirty Third International Conference on Information Systems (ICIS’12), Orlando, FL. (Peer-reviewed – Proceedings).

Huang, K.Y., Nambisan, P., & Uzuner, Ö. (2010). Informational support or emotional support: Preliminary study of an automated approach to analyze online support community contents. Proceedings of the Thirty First International Conference on Information Systems (ICIS’10), St. Louis, MO. (Peer-reviewed – Proceedings).