Attendee Information — Wisconsin Hand Experience 2025

Download Google Chrome here. Here is an article on Chrome's website: https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop

The latest version of Chrome is recommended (article on how to update Chrome). If you would like to use Firefox, please use the most up to date version. More Support for Chrome & Firefox below.  Internet Explorer, Microsoft Edge & Safari are not fully supported. You need 10+ Mbps upload and download speed to participate fully. (You can check your speed using a speed test website like: https://www.speedtest.net/)

1. Refresh your browser page. When you refresh your page you may need to unmute the livestream (by turning on the sound in the bottom right corner).
2. Do you have 10MPS upload and download speed? If you are a speaker or moderator do you have a 25MPS upload and download speed? (check speed at https://www.speedtest.net/
3. Are you using the most up-to-date version of Chrome on a computer? Support Article here: https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop
4. Please close all your other tabs & clear your cache and restart your browser and device: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
5. If you are on a corporate device/network you may have various blocks preventing access. Please try to using a personal device and network. Please don't use VPNs, Ad Blockers, Remote Desktops & Firewalls (article about this can be found here. You can send to your IT department.
6. Is the wrong audio or video device connected to your computer? If you have more than one device (such as a Bluetooth headset and wired speakers), your computer may be trying to use the wrong one. Double check that your audio input/output is set to the correct device in the operating system.   
7. If you are still having trouble email sce-hps@uwm.edu with the email you registered with. (this is so we can look up your registration quickly).

Try using Google Chrome on a computer with (10 Mbps upload and download speed)

Please disable any adblockers, firewalls and VPNs.  Ad blockers can also be a part of your antivirus software - make sure the program has a web shield disabled. If you are using remote desktop it's could also block access or slow your connection. This article explains how to turn off Ad Blockers in Chrome. This article explains how to turn off Ad Blockers in Firefox.

Please check what email address received your confirmation message for the conference (from uwm-confirmation@uwm.edu). You must use the email address you used at registration to access the Whova event platform.

If you log in with an email address that contains a typo or isn’t the same email you registered with, you won’t be able to receive password reset requests. If you can’t access the email address you registered with, don’t remember the address or need to update the email address, please email sce-hps@uwm.edu as soon as possible for us to update your account.

Try using Google Chrome on a computer with (10 Mbps upload and download speed)

Please disable any adblockers, firewalls and VPNs.  Ad blockers can also be a part of your antivirus software - make sure the program has a web shield disabled.

Sometimes there are issues on corporate networks or custom configured VPN connections. In this case, IT admins need to be contacted regarding allowlisting the domains that are listed below make sure everything runs smoothly. 

Detailed instructions for your organization's IT deparment can be found here.

Please email sce-hps@uwm.edu and let us know who is in your group. We also encourage each person to join on the mobile app or web browser livestream to participate. By joining you will be able to ask questions to presenters, interact with exhibitors, converse with other participants and enter the giveaway. If you choose not to access the website/app you will be missing out on the social part of the conference which would be unfortunate & will not show up in backend records. In order to receive your CEU Certificate, you must fill out a digital course evaluation for each day & notify us you are watching as a group. Your CEUs will be emailed within three weeks of filling out the Evaluations. This email will be from sce-hps@uwm.edu. 

The latest version of Chrome browser on a computer is recommended, but you should be able to watch an iPad or iPhone using the Whova app.

In person attendees will check in at the registration desk. For online attendees, joining the Whova Event Platform and viewing the livestream will count as checking in & filling out the emailed evaluations at the end of the day will allow us to follow up with your CEU Certificate by email within three weeks. You may also have to turn off your ad blocker for us to track your attendance (article about how to do that in Chrome here) Please add scemktg@sce.uwm.edu & sce-hps@uwm.edu to your allow list or address book. 

Check your spam folder for an email from sce-hps@uwm.edu or scemktg@sce.uwm.edu.  Course Evaluation emails with links to the forms will be sent at the end of each day. If you don't receive it by the following day, please email sce-hps@uwm.edu with the email you registered with.

All the Thursday and Friday sessions will be viewed live on the event platform. Sessions are recorded & posted the following day. If you miss a session, you can watch it the next day in the platform. Please notify sce-hps@uwm.edu. if you watch after the live date (as you will not show up in our records the day of). Make sure to watch the sessions and fill out the proper evaluation form to receive your CEUs. Your CEU certificate will be sent three weeks after viewing the content, emailing sce-hps@uwm.edu. & submitting your evaluation form.   

All the handouts printed & given to attendees at the in-person event can be found within the app.

NOTE: handouts are subject to change due to speakers' preferences/edits without notice. 

You must use the email address you registered for the conference with to access the Whova event platform. You can find this in your PDF confirmation from uwm-confirmation@uwm.edu. If you don’t know what email we have on file, please reach out to us at sce-hps@uwm.edu.

Please follow the steps below to reset your password.

Enter the email address you used when registering for the conference.

Click “Forgot your password?” link under the “Login” button.

Follow the instructions on the screen.

If you are still having trouble resetting your password, please email sce-hps@uwm.edu.

Make sure you are using the most up to date version of Chrome Web Browser. Also double check that you are not on a corporate computer or network.  

If you need more guidance on how to use Whova to attend the event, please visit Whova User Guides.