Research

Dr. Nambisan’s research interests are in the broad areas of Information systems/data analytics, Healthcare management and consumer behavior in digital environments. Her current work focuses on the use digital systems for self-care support and the use of social media and data analytics (including predictive analytics and Artificial Intelligence) and their impact on organizational performance and individual health decisions/outcomes.

Research Reports & Chapters

• Nambisan, S. & Nambisan, P. (January 2014) Engaging Citizens in Co-creation in Public Services. IBM Center for the Business of Government, Washington D.C.
(Note: This research was supported by a $20,000 national competitive research award given by the IBM Center for the Business of Government, Washington DC.)

• Nambisan P. (2019). Comprehensive Digital Self-Care Support System (CDSSS). In: Gu D., Dupre M. (eds) Encyclopedia of Gerontology and Population Aging. Springer, Cham. https://link.springer.com/referenceworkentry/10.1007%2F978-3-319-69892-2_289-1

Refereed Journal publications/Proceedings

51) Kapoor A, Nambisan, P, Baker, E. (2018). Systematic Evaluation of Smartphone Applications for Breast Cancer Survivorship. Proceedings of the American Medical Informatics Association (AMIA) 42nd Annual Symposium, San Francisco, CA (Peer-reviewed – Proceedings). https://knowledge.amia.org/67852-amia-1.4259402/t007-1.4262189/t007-1.4262190/2974877-1.4262803/2974877-1.4262804?qr=1

50) Kapoor, A., & Nambisan, P. (2018). Usability and acceptance evaluation of ACESO: a Web-based breast cancer survivorship tool. Journal of Cancer Survivorship, 12(3), 316-325. Full text.

49) Nambisan, P. (2017). Should health care organizations ever use information gleaned from organization-sponsored patient support groups in strategic planning? AMA (American Medical Association) Journal of Ethics, vol. 19, issue 11. •

48) Nambisan, P. (2017). Patient Web Portal Readiness (PWPR) among the underserved: Impact of PHIM activities, health information seeking, and patient attitudes towards record keeping. International Journal of Medical Informatics, vol. 102, pg: 62–70.

47) Nambisan, S. & Nambisan, P. (2017). How should organizations promote equitable distribution of benefits from technological innovation in health care? AMA (American Medical Association) Journal of Ethics, vol. 19, issue 11.

46) Nambisan, P. (2017). Social Media Experience: Impact on Employee Mental Well-being.  77th Annual Meeting of the Academy of Management (AoM), August 4-8, 2017 – Atlanta, Georgia, United States

45) Nambisan, P. (2016). Social media data for assessing the impact of water quality of nearby waterways on people’s physical and mental health. Proceedings of the American Public Health Association (APHA) 2016 Annual meeting and Expo (Health Informatics Information Technology (HIIT) section), Denver, CO. (Peer-reviewed – Proceedings)

44) Kapoor, A* & Nambisan, P. (2016). Self-management apps for breast cancer survivors: Applying clinical terminology standards for personal decision support. Proceedings of the American Medical Informatics Association (AMIA) 40th Annual Symposium, Chicago, IL. (Peer-reviewed – Proceedings)

43) Nguyen, LB* & Nambisan, P. (2016). Supporting and engaging women veterans through social media: Informational vs. emotional support for health issues. Proceedings of the American Medical Informatics Association (AMIA) 40th Annual Symposium. Chicago, IL. (Peer-reviewed – Proceedings)

42) Kapoor, A* & Nambisan, P. (2016). Staying up late and gaining weight: Challenges and considerations for weight management among breast cancer survivors, portrayed on Twitter. Proceedings of the American Public Health Association (APHA) 2016 Annual meeting and Expo (Health Informatics Information Technology (HIIT) section), Denver, CO. (Peer-reviewed – Proceedings)

41) Nguyen, LB* & Nambisan, P. (2016). Reaching women Veterans through Social Media: Issues and Challenges for Health Care. Proceedings of the American Public Health Association (APHA) conference (Health Informatics Information Technology (HIIT) section). Denver, CO. (Peer-reviewed – Proceedings)

40) Nambisan, P. (2016). Social media data for assessing the impact of water quality of nearby waterways on people’s physical and mental health. Proceedings of the American Public Health Association (APHA) 2016 Annual meeting and Expo (Health Informatics Information Technology (HIIT) section), Denver, CO. (Peer-reviewed – Proceedings)

39) Kapoor, A*., Nambisan, P. (2016). Implementing clinical guidelines: An online breast cancer survivorship tool for education and knowledge representation; IEEE International Conference on Biomedical and Health Informatics (BHI); Las Vegas. (Peer –reviewed – abstract)

38) Nambisan, P., Gustafson, D. H., Hawkins, R. and Pingree, S. (2016), Social support and responsiveness in online patient communities: impact on service quality perceptions. Health Expectations, 19: 87–97. doi: 10.1111/hex.12332 (Peer-reviewed -journal). Full text.

37) Nambisan, P. (2015). Entrepreneurial mindset of the healthcare workforce: Meeting the needs of the emerging healthcare market place. United States Association for Small Business Entrepreneurs (USASBE) conference. (Peer-reviewed – abstract)

36) Nguyen, L.* & Nambisan, P. (2015). Role of Social Media in shaping public health messages regarding Human Papillomavirus (HPV) vaccinations. American Medical Informatics Association (AMIA) Annual Symposium 2015, San Francisco, CA. (Peer reviewed – abstract).

35) Zolnoori, M.*, Nambisan, P., Patrick, T. (2015). Facebook and depression: How people with depression use Facebook to manage their depression. American Medical Informatics Association (AMIA) Annual Symposium 2015, San Francisco, CA. (Peer reviewed – abstract).

34) Zhao, Y.* & Nambisan, P. (2015). Social Media and Autism Support: Health Information Seeking in Facebook by Autism Patients and Caregivers. American Medical Informatics Association (AMIA) Annual Symposium 2015, San Francisco, CA. (Peer reviewed – abstract).

33) Rastegar-Mojarad, M.*, Liu, H., Nambisan, P. (2015). Social Media use for Drug Repurposing: Understanding the consumer perspective. American Medical Informatics Association (AMIA) Annual Symposium 2015, San Francisco, CA. (Peer reviewed – abstract).

32) Kapoor, A.* & Nambisan, P. (2015). aceso (After Cancer Education and Support Operations): a clinical decision support system approach for engaging breast cancer survivors. American Medical Informatics Association (AMIA) Annual Symposium 2015, San Francisco, CA. (Peer reviewed – abstract).

31) Nguyen, L.* & Nambisan, P. (2015). Women in mHealth Development: Young females and their impact to future mobile healthcare technology – A public health perspective. American Public Health Association (APHA) Annual meeting 2015, Chicago, IL. (Peer reviewed – abstract).

30) Nambisan, P. (2015). Social Media use for weight management: Impact of self-regulatory behavior. American Public Health Association (APHA) Annual meeting 2015, Chicago, IL. (Peer reviewed – abstract). https://apha.confex.com/apha/143am/webprogram/Paper334623.html

29) Nambisan, P. (2015). Patient Portal Readiness (PPR) among the underserved: Impact of PHIM activities, health information seeking, and patient attitudes towards record keeping. Proceedings of the HICSS -48 (Hawaii International Conference on System Sciences) conference, Kauai, Hawaii. (Peer-reviewed – proceedings) http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=7070176&tag=1

28) Nambisan, P., Luo, X., Kapoor, A., Patrick, T., & Cisler, R. (2015). Social Media, Big Data and Public Health informatics: Ruminating behavior of depression revealed through Twitter. Proceedings of the HICSS -48 (Hawaii International Conference on System Sciences) conference, Kauai, Hawaii. (Peer-reviewed – proceedings) http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=7070166

27) Nambisan, P., Luo, X., Kapoor, A.* (2014). Social Media and Big Data: Can tweet moods predict illness and hospital visits in a region? APHA conference 141st Annual Meeting, New Orleans, LA. (Peer reviewed – abstract). https://apha.confex.com/apha/142am/webprogram/Paper306230.html

26) Nambisan, P., Himathongkam, T.*, Meiners, M. (2014). Social Media Experience of Older Adults: Impact on Mental Well Being. APHA conference 141st Annual Meeting, New Orleans, LA. (Peer reviewed – abstract). https://apha.confex.com/apha/142am/webprogram/Paper311826.html
25) Nambisan, P. (2014) EMR adoption among office based physicians and practices: Impact of peer-to-peer interactions, peer support and online forums. Proceedings of the HICSS -47 (Hawaii International Conference on System Sciences) conference, Kona-Big Island, Hawaii. (Peer-reviewed – proceedings) http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=6758944

24) Nambisan, P. Lamkin, D., DeLong, C. (2014). Telemonitoring for the aging with developmental disabilities: A pilot study. Online Journal of Public Health Informatics, 6 (20, http://ojphi.org/ojs/index.php/ojphi/issue/view/426/showToc (Peer-reviewed -journal)

23) Nambisan, P., Kreps, G.L. & Polit, S. (2013). Understanding Electronic Medical Record Adoption in the United States: Communication and Sociocultural Perspectives. Interactive Journal of Medical Research (iJMR) (Mar 26); 2(1): e5. (Peer-reviewed – journal)

22) Huang, K.-Y., Chengalur-Smith, I., Uzuner, Ö., Nambisan, P., and Choi, N. (2012). Supporters in Deed: Studying Online Support Provision from the Perspective of Social Capital. Thirty Third International Conference on Information Systems (ICIS’12), Orlando, FL. (Peer-reviewed – proceedings). http://aisel.aisnet.org/icis2012/proceedings/ResearchInProgress/96/

21) Nambisan, P. (2011). Health information seeking and social support in online health communities: Impact on patients’ perceived empathy. Journal of the American Medical Informatics Association (JAMIA), 18(3): 298-304. (Peer-reviewed -journal) Full text.

20) Nambisan, P. (2011). Evaluating patient experience in online health communities: Implications for healthcare organizations. Health Care Management Review, 36(2):124-33. (Peer-reviewed -journal). Full text.

19) Nambisan, P. & Watt, J. H. (2011). Managing customer experience in online communities. Journal of Business Research, 64(8): 889-895. (Peer-reviewed – journal) Full text.

18) Nambisan, P. (2010). Virtual Public Health Emergency Preparedness program: An evaluation of user experience with the technological environment. Online Journal of Public Health Informatics, Vol. 2, no. 3. ISSN 1947-2579. (Peer-reviewed -journal)

17) Nambisan, P., Gustafson, D., Pingree, S., Hawkins, R. (2010). Patients’ sociability and usability experience in online health communities: Impact on attitudes towards the healthcare organization and its services. International Journal of Web-based Communities (Special Issue on Web-based Communities and Healthcare), Vol. 6, No. 4, pp. 395-409. (Peer-reviewed – journal)

16) Huang, K.-Y*., Nambisan, P., & Uzuner, Ö. (2010). Informational Support or Emotional Support: Preliminary Study of an Automated Approach to Analyze Online Support Community Contents. Proceedings of the Thirty First International Conference on Information Systems (ICIS’10), St. Louis, MO. (Peer-reviewed – proceedings) http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1212&context=icis2010_submissions

15) Nambisan, P. & Nambisan, S. (2009). Models of consumer value co-creation in health care. Health Care Management Review, Vol. 34, no. 4, pp. 344-354. (Peer-reviewed – journal).
14) Nambisan, P. (2009). Enabling consumer-driven service innovation in health care: The role of online Health Information Technologies (HIT). Annals of Information systems, vol. 5, pp. 159-177. (Peer-reviewed – journal)

13) Nambisan, P. (2009). Conceptualizing customers’ Online Community Experience (OCE): An experimental study. International Journal of Internet Marketing and Advertising, Vol. 5, Issue 4, pp. 309-328. (Peer-reviewed – journal)

12) Nambisan, P., Lamkin, D. & DeLong, C. (2009). Early outcomes of a combined Telemedicine and Telemonitoring project for aging individuals with disabilities. American Public Health Association (APHA)– HIIT division, Philadelphia, PA. (Peer reviewed – abstract). https://apha.confex.com/apha/137am/webprogram/Paper207309.html

11) Nambisan, P., Maniccia, D & Waltz, E. (2009). Virtual Public Health Preparedness program: An evaluation of the user experience with the technological environment. American Public Health Association (APHA)– PH Edu and Health Promotion division, Philadelphia, PA. (Peer reviewed – abstract). http://www.ncbi.nlm.nih.gov/pubmed/23569595

10) Watt, J. H. and Nambisan, P. (2009, May). Impact of the Pragmatic Value of Web Ads on the Conventional Model of Advertising Effects. Paper presented at the annual meeting of the International Communication Association, Sheraton New York, New York City, NY http://research.allacademic.com/index.php?cmd=Download+Document&key=unpublished_manuscript&file_index=6&pop_up=true&no_click_key=true&attachment_style=attachment&PHPSESSID=demgutahg2g1hk919tgtll2i62 – (Peer-reviewed – proceedings – full paper)

9) Nambisan, P. & Watt, J.H. (2008). Online Community Experience (OCE) and its impact on customer attitudes: An exploratory study, International Journal of Electronic Marketing and Retailing, Vol. 2, Issue 2, pp. 150-175. (Peer-reviewed – journal)

8) Nambisan, S. & Nambisan, P. (2008). How to profit from a better “virtual customer environment”. MIT Sloan Management Review, vol. 49, no. 3, Spring, pp. 53-61. (Peer-reviewed -journal).

7) Nambisan, P. (2008). Online Health Communities: Implications for Service Innovation in Health Care Organizations, Selected for publication in the Best paper collection series in the Proceedings of the Academy of Innovation and Entrepreneurship, Beijing, China. (Peer-reviewed – proceedings)

6) Watt, J.H., Rotondo, A., Ala, S.K., Wood, K.T., Kimelfeld, Y., Nambisan, P., (2008, May). Resolving the Role of Web Site Pragmatic Value in the Hierarchy of Advertising Effects, International Communication Association conference, Montreal, Quebec, Canada . (Peer reviewed proceedings – full paper) http://research.allacademic.com/index.php?cmd=Download+Document&key=unpublished_manuscript&file_index=8&pop_up=true&no_click_key=true&attachment_style=attachment&PHPSESSID=demgutahg2g1hk919tgtll2i62

5) Nambisan, P., Gustafson, D., & Pingree, S. (2006 November). Online communities in health care services: Measuring the patient experience. American Public Health Association (APHA) 2006 conference, Boston, MA. (Peer reviewed – abstract). https://apha.confex.com/apha/134am/techprogram/paper_133438.htm

4) Nambisan, P., & Hawkins, R. (2006 November). Role of Information in public health: How health care organizations can tailor it based on consumers’ information seeking pattern. American Public Health Association (APHA) 2006 conference, Boston, MA. (Peer reviewed – abstract). https://apha.confex.com/apha/134am/techprogram/paper_133512.htm

3) Watt, J.H., & Nambisan, P. (2005, May). Impact of the pragmatic value of Web ads on the conventional model of advertising effects. Information Systems division of the International Communication Association conference, NYC, New York. (Peer reviewed proceedings – full paper) – published here- http://research.allacademic.com/index.php?cmd=Download+Document&key=unpublished_manuscript&file_index=6&pop_up=true&no_click_key=true&attachment_style=attachment&PHPSESSID=demgutahg2g1hk919tgtll2i62

2) Nambisan, P., & Watt, J.H. (2004, May). The impact of online community participation: Insights from the ‘uses and gratifications’ perspective. Information Systems Division of the International Communication Association (ICA) conference, New Orleans, LA. (Peer reviewed proceedings– extended abstract) – published here – http://research.allacademic.com/index.php?cmd=Download+Document&key=unpublished_manuscript&file_index=2&pop_up=true&no_click_key=true&attachment_style=attachment&PHPSESSID=vk1svhks4as0d133tb3qu4vnq6

1) Nambisan, P. (2004, May). Online community experience: Impact on customer attitudes. Communication and Technology Division of the International Communication Association conference, New Orleans, LA. (Peer reviewed proceedings– full paper) – published here http://research.allacademic.com/index.php?cmd=Download+Document&key=unpublished_manuscript&file_index=4&pop_up=true&no_click_key=true&attachment_style=attachment&PHPSESSID=vk1svhks4as0d133tb3qu4vnq6