by taehee | May 9, 2018 | Avoidance, Guideline
Help-Seeking Situation: Avoidance of browsing approach Definition: This is a cognitive situation where a user avoids taking a path that may lead the user off the trail, through in-depth exploration or through several iterations of the search process. The user...
by taehee | May 9, 2018 | Confusion, Guideline
Help-Seeking Situation: Difficulty understanding browsing structure Relative Importance: Definition: This is a cognitive situation where a user is confused about how to browse a DL or the best approach for browsing digital collections. Factor(s):...
by taehee | May 9, 2018 | Evaluating, Guideline
Help-Seeking Situation: Difficulty assessing relevance of search results, subjects, or collections Relative Importance: Definition: This is a cognitive situation related to a user questioning why search results, subjects, or collections are included. Slightly...
by taehee | May 9, 2018 | Accessing, Guideline
Help-Seeking Situation: Difficulty recognizing pre-existing text in an input box Relative Importance: Definition: It is a physical situation related to an inability to recognize text in a DL input box, such as a search box, typically during the query...
by taehee | May 9, 2018 | Accessing, Guideline
Help-Seeking Situation: Difficulty accessing alternative text for visual items (difficulty accessing an item) Relative Importance: Definition: It is a physical situation related to an inability to perceive text for an information resource, item, or...
